Pet boarding

Owners of deceased dog at pet boarding business were unaware tourists had been hired to care for animals, Singapore News & Top Stories

SINGAPORE – Owners of the Maltese who died while in the care of a dog boarding and boarding company said they were unaware tourists had been recruited to volunteer to care for the animals.

The married couple, who only wanted to be known as Mr Raymond, 31, and Ms Jenny, 29, said they were disappointed with the way Board N ‘Play had reacted following Garfield’s death, their one-year-old Maltese, April 17th.

“We got no official apology or explanation from Ms Loy about the incident until it resumed operations four days later,” bank manager Raymond said, referring to the person in charge of the place. “We think she just swept away the gravity of What Happened.”

The couple also told the Straits Times on Monday April 29 that they were seeking compensation from the company, but declined to disclose the amount.

Garfield, who had joined the daycare in February, was taken for a swim at Tanjong Beach in Sentosa with 16 other dogs on the fateful day. They were in the care of seven Board N ‘Play managers.

A passerby later told the Straits Times that she saw the Maltese lying unconscious on the beach while a woman was giving him cardiopulmonary resuscitation (CPR). Garfield regained consciousness and was taken to a vet center, but died later that afternoon.

Ms Jenny, who works in advertising, said she was told around 9 a.m. that Garfield was drinking a lot of seawater and was not feeling well, and that he would be sent to the vet .

When Mr. Raymond arrived at the veterinary center, “I was told that Garfield had been found floating in the water without a heartbeat, and that they had to do CPR on him.”

“We tried to ask Loy what had happened, but she couldn’t give us the details,” he said, adding that Board N ‘Play had paid Garfield’s medical bills and his. cremation.

The day after her death, the couple asked Ms Loy about the incident, including the handler ratio and the events that led to Garfield’s discovery floating in the water.

“She told us that she and the volunteers were keeping a close eye on the dogs, and that they were swimming fairly close to shore. But if they were, then why was Garfield suddenly found floating?” said Mr. Raymond, wondering aloud.

“Her response was unsatisfactory. We do not know what happened and the schedule of events, based on the little information she gave us,” he added.

Board N ‘Play has since come under public scrutiny for its recruiting practices, after listings on an online backpacking community came to light. Tourists are recruited as “volunteers” to care for the dogs, in exchange for free accommodation, meals and ez-link cards.

The couple said they were initially unaware that the company used “volunteers” and that they were tourists.

“It wasn’t until April 1 that we found out that there were volunteers. We didn’t think about it too much because we were confident that if Loy deemed them capable, that was enough because ultimately the responsibility still lies with her. as the owner of the business, ”said Mr. Raymond.

They only found out that the volunteers were tourists after the swimming incident, he added.

Four days after the incident, on April 21, the company posted a statement on its Facebook page, listing the security measures it will implement.

He also said he maintained his practice of recruiting tourists as volunteers.

But following reports that authorities are investigating, the company deleted its Facebook page and set its Instagram account private.

Mr. Raymond said they had not heard from Ms. Loy since.

“All we want is a conclusion to this very painful and heartbreaking situation for us and for everyone to be fully aware of what they are committed to,” he added.

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